Shipping Policy — Ukuli Collectibles

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Where we ship

We ship anywhere in the United States, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses.

We don't currently ship internationally from this store, however if you're outside the US, many of our pieces are also listed on our eBay store. On eBay we do ship internationally, and customs and duties are handled through eBay International Shipping.

How long it takes

Every order is packed by hand, so we ask for 1–2 business days to get your item boxed and out the door. Orders placed on a weekend or a US holiday start counting from the next business day.

Once it ships, you'll get a tracking number by email. Typical transit times after that:

Transit times are the carrier's estimates, not guarantees. Weather, holidays and carrier backlogs happen, and they're outside our control.

What shipping costs

Shipping is calculated at checkout based on the weight and size of what's in your cart. You'll see the exact cost before you pay.  No surprises after the fact.

Orders over $100 ship free within the contiguous US, using our standard service.

Alaska, Hawaii, Puerto Rico and APO/FPO addresses are quoted at checkout and aren't covered by the free shipping threshold, because carrier costs to those destinations are substantially higher. Grails and oversized items are excluded from free shipping.

How we pack

Most of what we sell is fragile, and some items are rare or even one of a kind. Packaging isn't an afterthought here, and we pack every item with care. We photograph every item before it's packed to document condition. 

Insurance

Every order is insured, at our expense. You don't have to select it, and there's nothing to add at checkout.

We do this because we think it's the only sensible way to sell our products. If something is lost or damaged in transit, that's ours to resolve, not something you should have to have opted into.

One thing worth knowing, is that once tracking shows a package as delivered, carrier coverage ends. No insurance covers theft from a doorstep after a successful delivery scan. That's what signature on delivery is for.

Signature on delivery

We offer signature on delivery, and why we include it automatically on orders over $250 at our own cost.

Someone has to be there to sign, which is a small inconvenience for a much better outcome if something goes wrong. You can add signature to any order at checkout if you'd prefer it on a lower-value item.

If something arrives damaged

Tell us within 7 days of delivery, and please keep everything — the item, the box it arrived in, and all the packing material. Carriers require the original packaging to inspect a damage claim, and a claim without it usually fails.

Send photos of the outer box, the packing material and the item to ukulicollectibles@gmail.com and we'll open the claim and sort out a refund or replacement. You don't have to deal with the carrier yourself; that's our job.

Carrier claims have to be filed within 60 days of shipment, so please don't sit on it.

If a package is lost or tracking stalls

If tracking hasn't moved in 7 business days, email us and we'll chase it. Packages are occasionally scanned late rather than actually lost, so we usually wait a few days before filing — but we'll keep you posted either way.

Wrong address

We ship to the address you enter at checkout. Please double-check it before you pay. If a package is returned to us because the address was incorrect or undeliverable, we'll happily re-ship it once you cover the return and re-shipping cost.

If you spot a mistake, email us immediately. If it hasn't shipped yet, we can fix it for free.

Combining orders

Buying more than one piece? They'll ship together where they can, and shipping is calculated on the combined package rather than per item. If you've bought separately and want them combined, email us before either one ships and we'll refund the difference.

Questions

Email katie@ukulicollectibles.com. We're a small operation and we read everything.