Refund policy

Refund & Return Policy

Most items we sell are one of a kind. Because we can't restock a piece once it sells, every listing describes the condition of both the item and its packaging, and our photos show any flaws we see. Please read the listing and ask questions before you buy. We're happy to send extra photos or measurements.

Return window

Returns must be requested within 30 days of delivery. Email Katie@ukulicollectibles.com with your order number and photos of the item as it arrived. We reply within 2 business days.

Do not ship anything back before we respond. Returns sent without prior approval can't be matched to an order and can't be refunded.

Returns we accept

Damaged in transit. Contact us within 72 hours of delivery with photos of the item and the shipping box, and keep all packaging until the claim is resolved. Full refund, and we cover return shipping.

Not as described. If the item differs from the listing (a flaw we failed to disclose, an inaccurate condition description, incorrect item) you receive a full refund including original shipping, and we pay the return label.

Returns we cannot accept

  • Items that were sealed when shipped and have since been opened or unsealed. On sealed collectibles, the seal is a material part of the item's value.
  • Items returned with damage that was not present when shipped, including crushed corners, removed or peeled stickers, and tape or adhesive residue.
  • Requests made more than 30 days after delivery.
  • Change of mind. Accepted within the 30-day window, provided the item is returned in the exact condition it shipped: unopened, seals intact, packaging undamaged, all inserts included. Return shipping is the buyer's responsibility, and original shipping charges are not refunded.
  • Condition or grading disagreements where the listing photos and description were accurate. Condition assessment on collectibles is partly subjective; we disclose what we can see, and we'd rather answer questions before purchase than process a return afterward.

Exchanges

We do not offer exchanges. Because most items are unique, there is no equivalent piece to swap. Approved returns are refunded, and you're welcome to place a new order.

How to return an item

  1. Email us and wait for approval and instructions.
  2. Pack the item as it arrived, with the product packaging inside a separate shipping box, never on its own.
  3. Ship using a tracked service. Until the parcel reaches us, it remains your responsibility.